Case Study: Business Premises Security Upgrade



Our Client

Cougar Couriers are a Transport business located on the outskirts of London Heathrow Airport. 

From their operational bases, Cougar offer their customers UK same day, Mainland EU next day and Air Freight Courier Services. 

Handling goods in this environment means that site security is of paramount importance to them.



“Although we had security measures in place, we wanted to source a Security Specialist to undertake a comprehensive review of the business to ensure we were as security tight as we could be. The review was to encompass all aspects of site security including entry / exit points, perimeter fencing, security gates and CCTV”.


We established that the main requirement for Cougar Couriers was to be able to monitor and communicate within the site as well as the ability to do the same remotely if required.

In addition, the client also needed to be able to monitor the system from more than one location within their offices.

We provided the client with a multi channel camera system with dual display screens attached, a stand microphone within the office and external speakers in the rear parking area.

With the system connected to the internet the client can now connect remotely to the system and communicate through a mobile app.

Through previous recommendation, we decided to contact Sword Services and see if they would be interested in visiting us to have a brief look around and to give us an indicative price for the review and possible works.

Sword Services were prompt and professional with their response. A gentleman by the name of Lawrence (whom I now know to be one of the owners) kindly came to site and performed the site survey for us. The survey was completed free of charge and during the two hour visit numerous ideas and improvements were discussed.

Quite clearly, Sword Services know their stuff and came up with some great ideas for improvement and upgrade. After the initial consultation, a plan of works was agreed and quotations/ budgets were put in place.

Throughout the works, we found the engineers to be helpful and polite. The Management from Sword came over each day to oversee the works and to answer any questions we had. The works finished bang on time and we were delighted with the results.

In summary, I would have absolutely no hesitation in recommending Sword Services, I really can not fault them.

Steve Humphries – Managing Director  


We are accredited to ISO9001, ISO14001 and OHSAS18001 Standards.

We also participate in the following schemes:

  • CHAS

Accreditation Certificates, Customer Reference Sites and Approved Installer details can all be supplied on request.

Sword Services Limited  |  8 Waterside Drive  |  Langley  |  Berkshire |  SL3 6EZ  |  United Kingdom  |  Phone: +44 (0) 1753 542020